Data Protection Privacy User Rights

Okgo Privacy Policy — Your Data, Our Responsibility

Last updated: 2026. Read this policy to learn how your personal information is collected, used, and kept secure.

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What Information We Collect

Okgo collects various types of information when you create an account and use the platform. This data is necessary to enhance your experience and provide a secure service.

Account Information

Full name, mobile number, email address, date of birth, and National ID number (for KYC verification). This information is collected directly from you at the time of registration.

Device & Browser Information

IP address, browser type and version, operating system, device model, and screen resolution. This information is collected automatically to ensure platform performance and security.

Payment & Financial Information

Mobile numbers for bKash, Nagad, or Rocket, partial bank account details, and BDT transaction history. Full payment card numbers or PINs are never stored.

Usage Data & Cookies

Pages visited, game history, session duration, click patterns, and preferred categories. Cookies are used to maintain your login state and deliver a personalized experience.

How Is Your Information Used

Okgo uses the information it collects solely for specific, legitimate purposes. No data is ever used beyond what is necessary.

  • Account Management & Verification: Your identity information is used for registration, login, KYC verification, and account security. It also helps us prevent fraud.
  • Transaction Processing: Financial information is used to process deposit and withdrawal requests accurately and to maintain transaction records.
  • Service Improvement & Personalization: We analyse your gaming preferences and usage patterns to improve the platform and show you relevant offers.
  • Customer Support: Our support team requires access to your information in order to resolve issues and answer your questions.
  • Legal & Regulatory Compliance: Certain data is retained to comply with applicable laws and meet regulatory requirements.

Learn About Cookies & Tracking

Okgo uses cookies on its website to improve your browsing experience. Cookies are small data files stored in your browser.

Essential Cookies

Essential for maintaining login state, security tokens, and language preferences. These cookies cannot be disabled.

Analytics Cookies

Used to understand page visits, session duration, and usage patterns. This data helps us improve the quality of our service.

Preference Cookies

Used to remember your preferred game categories, display settings, and personal preferences.

You can disable analytics and preference cookies through your browser settings, though some features may not function properly as a result. We do not use third-party advertising tracking cookies.

Data Retention, Security & Third Parties

How Long We Retain Your Data

All data is retained for as long as your account remains active. Following account closure, certain information may be kept for up to five years to meet legal obligations and resolve any disputes. Transaction records are retained in accordance with financial regulatory requirements.

Information Shared with Third Parties

Okgo does not sell or rent your personal data. Limited information may be shared only with payment processing partners (such as official bKash/Nagad gateways) and government authorities where required by law. In all cases, only the minimum necessary data is disclosed.

Security Measures

  • All data transmissions are secured with TLS encryption
  • Passwords are stored using a strong hashing algorithm
  • Two-factor authentication (2FA) is available
  • Server security is regularly audited and updated
  • Unusual login attempts are automatically detected and blocked

Your Rights & Policy Updates

Your Rights as a User

Every okgo user has the following rights regarding their personal data:

Right to Access Your Data
Log in to your account to view the information we hold about you. For more details, please contact the support team.
Right to Rectification
To correct inaccurate or outdated information, you can submit a request through Account Settings or contact the support team.
Right to Erasure
If you request account closure, any data beyond what is legally required will be deleted within a reasonable timeframe.
Right to Data Portability
You can contact the support team to receive your account information in a structured format.

Policy Updates

Okgo may update this Privacy Policy from time to time. If significant changes are made, you will be notified via your registered email or mobile number.

Continued use of the platform after any changes will be considered acceptance of the updated policy.

The date shown at the top of this page indicates the most recent update. Previous versions are available upon request from the support team.

Privacy Support & Contact

If you have any questions about this Privacy Policy or wish to make a request regarding your data, please reach out to the okgo support team through the channels below.

Email

Privacy@okgo.run

Live Chat

Get 24/7 live support via the platform's chat

FAQ

In the FAQ section Get answers to common questions

Open an Account View More FAQs
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